FAQ

FAQ

Product

How do I maintain my product ?

Woolen parts (suits, waistcoat, etc.) must be dry-cleaned. For shirts, we recommend a first hand washing for coloured shirts, otherwise your washing machine is there for that !
Where are the products manufactured ?

STANBRIDGE carefully selects its raw materials from suppliers known for their know-how and the quality of their products.

I want to place an order on the site, what should I do ?

For any order placed on our website, it is necessary to create an account in advance. Then, you just have to put items in your basket by clicking on the button "Add to basket". Once in your basket, you can place an order by following the different steps of the ordering process (basket, address, delivery, payment). By validating your order you validate and accept the General Terms and Conditions of Sale of our site.
Where can I find the tracking of my order ?

In your account, click on "Your order" section. This allows you to access the list of your orders and their status. The Colissimo tracking link will be sent by email as soon as the order is shipped.

What are the delivery times ?

Delivery times are between 2 and 3 working days after shipment in standard delivery.
How much will the delivery cost me ?
- France : The products are delivered free of charge in Metropolitan France, with no minimum purchase.
- European Union and Switzerland :
  - Free shipping from 300€
  - 10€ below
- Other countries
  - Free shipping from 500€
  - 20€ below
What can I do if I am absent on the day the delivery is scheduled ?

In case of absence, the postman leaves the parcel or a delivery notice in your mailbox so that you can pick it up at your post office. In case of excessive delay, you can contact our customer service who will give you the Colissimo number associated with your order. You will then be able to track the delivery of your package on the website www.colissimo.fr.
Can my delivery address be different from my billing address ?

When you place an order in step 1 "Addresses" you have the possibility to add an address different from your delivery address by unchecking the box "Use the same address for billing. You can also change your addresses in "My Account", by clicking on "My Addresses" and thus select an address for delivery and add a billing address.
What delivery options are available to me?

We offer standard Colissimo delivery to your home as well as delivery to the relay point in your area.

I have just received my product but I would like to return it and be refunded. What should I do ?

Products can be returned within 14 working days. The return costs are the responsibility of the customer.

Place the products to be returned in their original packaging.

Your order must be in "delivered" status to be able to request a return.

Return procedure :

1° Access "My Order" section of your customer account

2° Select "Return" for the order in question

3° Follow the return instructions on the page in this step

4° Go to "My returns" tab of your customer area, to find out the address to which you can send your package.

The refund will be made within 15 days after receipt of your package at our offices.

If your product has a manufacturing defect, we invite you to carry out our return procedure by selecting the reason for return "defective product" and then contact us via our form to send us a photo of the damaged product.
My package arrived in poor condition, what should I do ?

If your product has a manufacturing defect, we invite you to contact us via our form to send us a picture of the damaged product, so that we can solve this small problem very quickly.

Is my payment secure ?

Thanks to our partners Stripe and Paypal and 3D secure verification all purchases are secure.
What are the payment methods ?

You can pay for your order by :

- Credit Card (VISA, Master Card, Blue Card, American Express and Maestro)

- Paypal (by credit card or Paypal account)

I can't find an answer to my question, how can I contact customer service ?

You can contact us :

- by email : Access the form

We are only available by mail from Monday to Friday from 9:00 to 17:00.