General terms and conditions of sale

The website www.stanbridge.fr is published by INDEMOD, a simplified joint stock company, whose registered office is located at 4 avenue d'Eylau 75116 PARIS, and registered with the Paris Trade and Companies Register under number 808 424 345. The intra-community VAT number of INDEMOD is FR 89 808424345.

You can reach the online shop by email using our contact form : click here

Or by phone at : 01 82 53 85 30

 

PREAMBLE

These general terms and conditions of sale (the "GTC") are concluded between INDEMOD and any non-commercial individual ("You") wishing to make a purchase on the Website or wishing to browse the Website without making a purchase.

These GTCs apply as soon as you access the website www.stanbridge.fr, also by browsing the website or placing a product order on the said website, you agree to be bound by these GTCs.

These GTCs govern solely and exclusively your relationship with INDEMOD.

INDEMOD reserves the right to modify these GTC. Therefore, the GTCs will be applicable as soon as they are posted on the Website.

These GTC are only available in French and are applicable to any order placed on www.stanbridge.fr

The sale of Articles on the Website is exclusively reserved for retail and personal use. As a result, the Website may not be used by Professional Selling Customers, alone or in combination, regardless of the marketing methods used.

 

ARTICLE 1 - PRODUCTS

The products governed by these General Terms and Conditions of Sale are those that appear on the Website ("The Products") on the day of consultation by the user ("You") and within the limits of available stocks.

The essential characteristics of the Products are described and presented on the Website with the greatest possible accuracy.

Some Products marketed by STANBRIDGE brand physical sales outlets may not be marketed on the Website. In the event of unavailability of an item, you will be informed as soon as possible by Customer Service by email.

 

ARTICLE 2 - PRICES

The prices indicated for the Products on the Website are in Euros all taxes included. They include value added tax (VAT), at the statutory rate in force on the date of invoicing.

The prices indicated do not include the shipping costs of the Products. The amount of the Shipping Costs will be specified before validation of the order.

The company INDEMOD, i. e. the Seller, reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.

If one or more taxes or legal contributions are created or modified, upwards or downwards, this change will automatically be reflected in the selling price of the Website Products.

Nevertheless, a price cannot be modified once your order has been validated except in very exceptional cases of a price error that is clearly derisory in relation to the actual value of the Product. In this exceptional case, INDEMOD may cancel the order.

 

ARTICLE 3 - ORDER

3.1 - Creating a customer account

For any first order, you must create a Client Account. This Client Account can also be created freely and without any intention of purchase, by going to the "Create an Account" page.

The creation of a Client Account is carried out by providing the required personal data, in particular your email address, surname, first name, address, etc. When creating a Client Account, the Client chooses his identifier (email) and password. If the selected ID is already assigned, the system prompts the user to choose another one. Login and passwords are personal and confidential. The Customer is solely responsible for this. The Client undertakes to keep his password secret and not to disclose it under any circumstances and for any reason whatsoever.

This Customer Account is strictly personal and allows you to identify before validating each order. When creating the Client Account, the Client enters the data that allows his identification (email and password), and undertakes to provide complete, accurate and updated information, and not to impersonate a third party, nor to mask or modify his age.

3.2 - Registration and validation of the order

To place an order online, simply select your items and put them in your shopping cart by clicking on "Add to Cart".

Once in your basket, you can validate the basket and thus place an order by following the different steps of the ordering process (Basket, Address, Delivery, Payment).

Once the various order processes have been carried out and validated, and in particular the validation of your payment method, you will have formalized the sales contract with INDEMOD. The final validation is equivalent to signature and express acceptance of all operations carried out on the Website.

Any order implies acceptance of the prices, these general conditions of sale, and descriptions of the Products available for sale.

INDEMOD will acknowledge receipt of your order as soon as it is validated by sending you an email in which you will find a link to the GTC.

In case of unavailability of an ordered Product, you will be informed by email. The cancellation of the order of this Product and its refund will then be made, the rest of the order remaining firm and final.

You will be able to track your order by visiting your Customer Account on the Website.

3.3 - Method of payment

You can pay for your order on the Website either :

- By credit card (put which card accepted) via our banking partner.

- With your Paypal account.

All payments are made in Euros. Full payment of the price (including shipping costs and any additional charges for services you have ordered), will be debited to your bank account or Paypal account. Payment is effective when ordering. The Products will only be delivered when the payment of the order is effective.

Once payment has been made, the Products will be delivered in accordance with the terms and conditions listed below. You can find your invoice on the Website in your customer account. A paper copy of your invoice will also be included in your delivered package.

3.4 - Delivery

The delivery of your order will only be made in Metropolitan France, the delivery is made to the address you have chosen during the order taking process. The chosen delivery time, the delivery time is indicated on the delivery choice page. The delivery times indicated are for information only and are estimates. INDEMOD undertakes to do its utmost to respect them.

The products are delivered to the delivery address indicated by the Customer during the ordering process. The delivery of the package is made to the address indicated by the Customer at the time of ordering. In the event of the Customer's absence at the time of the delivery person's passage, a notice of availability of the package is left in his mailbox. In the event of an order for several products, we reserve the right to split deliveries. However, the Customer shall only bear the costs of a single shipment.

The Customer can choose among the following delivery methods :

- Colissimo delivery (2 working days)

- Delivery at Pick Up Relay Point or Post Office (2 working days)

For any order, shipping costs are offered in metropolitan France, without minimum purchases. For foreign countries, the price of delivery may vary according to the country.

The announced deadlines are indicated from our warehouses. As delivery is carried out by a third party service provider, INDEMOD cannot make a firm commitment to the delivery time. When a delay in delivery is noted (i.e. when the time spent since the departure of the package in working days has exceeded the delivery time assumed in working days mentioned above), the Customer may inform INDEMOD. At the Client's request, INDEMOD will then ask the service provider to open an "investigation", then await the service provider's response to this investigation to follow up on the client's complaint. Although the observed response time of the service provider is generally a few days, it is important to note that the service provider's commitment regarding their response time to surveys is two weeks. Here are some examples of the follow-up given by INDEMOD to complaints from its customers following the response of the service provider: "Lost parcel": new shipment to the Customer, at INDEMOD's total charge "Delivered parcel": no new shipment from INDEMOD "Parcels being re-routed", "Return parcel to the shipper": INDEMOD is waiting for the return of the parcel to understand the reasons for the non-delivery and determine the procedure to follow.

 

ARTICLE 4 - RIGHT OF WITHDRAWAL AND PROCEDURE FOR RETURNING PRODUCTS

4.1 - Exercise of the right of withdrawal

Under EC Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights in distance selling contracts, as transposed in the Customer's country, the Customer is entitled to cancel his order at any time within 14 calendar days of receiving the products, without having to justify his reasons or pay any penalties.

All Products sold on the Website may be retracted within the above-mentioned time limits. The returned Products must be intact and complete.

To exercise your right of withdrawal, you can use the standard withdrawal form to be filled in here (it is essential to have a standard withdrawal form) or a letter on plain paper indicating your clear and unequivocal desire to withdraw and return the products to INDEMOD.

INDEMOD will acknowledge receipt of your withdrawal by email.

The return costs are the responsibility of the buyer.

Here is the return procedure :

  • - Please respect the maximum period of 14 calendar days following receipt of the order in order to be able to return a product.
  • - Place the products to be returned in the original packaging.
  • - Returned items must be new, unworn and with their original label.
  • - To return the products, please follow the following steps :
  •   1. Go to your customer account in My Orders and select your order.
  •   2. Select the reason for your return and click on the "Return my order" link that appears
  •   3. Send your package back to the address indicated
  •   4. You will be refunded as soon as we receive your package (10 days maximum)
  •  

In accordance with the provisions of Article L 121-21-4 of the Consumer Code, we will refund the price of the products in your order as well as any delivery costs, by crediting the means of payment used during your initial order. Regarding the refund period, following receipt of your return, we undertake to refund you within a maximum of 14 working days.

4.2 - Exchange

You can also exchange goods.

To proceed with this exchange of goods, you must return the goods by following the return procedure set out in 4.1.

In addition, as part of an exchange, it is the customer's responsibility to place a new order on the site.

The refund will apply under the same conditions as set out in 4.1.

 

4.3 - Non-compliant product

In the event of non-conformity of the delivered Product (Product error, defective, damaged or incomplete Product), the provisions on legal guarantees shall apply as follows in Article 5.

You always have the possibility to use your right of withdrawal within the time limits if you do not wish to benefit from the legal guarantees and obtain a refund of the Product without going through the repair or replacement as provided for by the legal guarantee of conformity.

 

ARTICLE 5 - GUARANTEE

The Products sold on the Website benefit from legal guarantees of conformity and hidden defects, in accordance with the legal provisions in force. These guarantees allow you to return defective and/or non-compliant Products.

Reminder of Articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code, and Articles 1641 and 1648, first paragraph, of the Civil Code :

"Article L.211-4 of the Consumer Code: The seller is required to deliver a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been charged to him by the contract or has been carried out under his responsibility."

"Article L.211-5 of the Consumer Code: To be in conformity with the contract, the good must: 1° Be fit for the use usually expected of a similar good and, if applicable : - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter. »

"Article L.211-12 : The action resulting from the lack of conformity shall be barred after two years from the delivery of the goods. »

"Article 1641 of the Civil Code: The seller is bound by the warranty on account of hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much, that the buyer would not have acquired it, or would have given only a lower price, if he had known them. »

"Article 1648 of the Civil Code, first paragraph: The action resulting from the fundamental defects must be brought by the purchaser within two years of the discovery of the defect.»

 

ARTICLE 6 - PERSONAL INFORMATION

By providing information on the Website or by telephone, you warrant that you are using your true identity and that all information provided is true, accurate, current and complete at the time you provide us with such information.

Information and data concerning the Customer are strictly necessary for order management, the execution and follow-up of commercial relations, as well as for internal statistical purposes. The database thus created has been declared to the CNIL. (Declaration number: 2085186 v 0)

This data may be transmitted to companies that participate in these relationships (such as those responsible for the execution of services and orders) for their management, execution, processing and payment. This data is also stored in order to pursue security objectives, identification, improvement and personalization of services.

The Client has the right to access, rectify and oppose any personal data concerning him at any time. This right is exercised with our Customer Service by email.

 

ARTICLE 7 - LIABILITY

We reserve the right to modify the information contained in this Site at any time and without notice. We undertake to describe with the greatest accuracy the Articles sold on the Site and to ensure that the information published on the Site is updated as accurately as possible.

However, we cannot guarantee the accuracy, precision or exhaustiveness of the information made available to Customers within the Site. In the event of non-substantial differences between the photos presenting the Articles on the Site, texts and illustrations and the ordered Articles, we will not be held liable. The Customer acknowledges and accepts that the prices of the Articles are likely to vary between the Website and the stores, and that under no circumstances may this price difference be used as a basis for a claim for a refund, either in whole or in part, of the Articles purchased either on the Website or in physical stores.

Our liability may not be retained in the event of failure to fulfil one of its contractual obligations resulting from a fortuitous event or a case of force majeure as defined by the case law rendered by the French courts.

 

ARTICLE 8 - AVAILABILITY AND USE OF COOKIES

When consulting the Website, information relating to the Clients' browsing may be recorded in "Cookies" files installed on their device (computer, tablet, smartphone). These cookies are issued in order to facilitate navigation on the site and make it possible to recognize the Customer's browser when they are connected to the Site.

These cookies are issued in order to :

- Establish attendance statistics (number of visits, pages viewed, abandonment in the ordering process... .)

- Adapt the presentation of the Site to the display preferences of the terminals,

- Store information entered in forms, manage and secure access to reserved and personal areas such as the Customer account and manage the shopping cart.

The Customer may make settings so that cookies are disabled and thus prevent cookies from being installed in his computer without his express consent.

 

ARTICLE 9 - INTELLECTUAL PROPERTY RIGHTS

All photographs, illustrations, images, characters, modes of presentation, graphics, characters of the Site are and remain the exclusive property of INDEMOD or the holders of said rights having granted INDEMOD a right of exploitation. Any reproduction, representation or use of said rights by a Client shall constitute a fault giving rise to legal proceedings.

 

ARTICLE 10 - MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

We reserve the right to make changes to our Website and these GTC at any time. Your use of the Website and your orders will be subject to the Terms and Conditions in effect at the time you use the Website or order products, unless a change in these Terms and Conditions is required by law or by a governmental authority.

 

ARTICLE 11 - APPLICABLE LAW

The contract formed by the acceptance of these GTC is subject to French law. Under no circumstances does INDEMOD give any guarantee of compliance with the local legislation that would be applicable to you, as soon as You access the Website from other countries.

The language of this contract is English. In the event of a dispute, the French courts shall have sole jurisdiction.